Bell faces human rights complaint over allegations of inaccessibility for blind customers
“They can’t possibly argue that they’re entitled to refuse to provide it under the Human Rights Code because they have a duty to accommodate my blindness,” Lepofsky said.
The lack of a screen reader on Bell’s set-top boxes means the services Bell does provide to blind customers, such as described video, are not accessible to the very people they’re meant to help, Lepofsky said. He can’t navigate the menu to access that feature without the help of a sighted person.“Television and film are a key source of news and entertainment. They are also cultural touchpoints that are important to engage and participate in the community,” it reads.
Lepofsky said he didn’t receive any concrete commitments from Bell until he brought the complaint to the CHRC. It’s already met some of those deadlines by starting to integrate screen-reader compatibility into its apps and websites, including for Crave, the Bell-owned streaming service.
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