A website problem, long lines and confusing information lead to frustrations for passengers. Rob Shaw has more.
Anyone checking the BC Ferries website on Tuesday was met with the news that the Swartz Bay to Tsawwassen route was booked for most of the day, but the company says that is not accurate.result of the Coastal Celebration being pulled from service
“Our Current Condition system assumes that everyone who has a booking is going to show up for those booked sailings,” Johnston said. “So we hold the space, and everything looks like it sold out. This morning, however, we saw a large number of those with bookings not show up at the terminal for their sailing.”
When BC Ferries realized what the issue was, Johnston says terminal crews started manually overriding the Current Conditions page to more accurately reflect terminal traffic. On Monday, Coleen and Ron Gunther showed up at the terminal mid-afternoon and were told there was no room for the rest of the day.
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