The regular BART commute took an extraordinary turn as BART orchestrated an event to highlight ongoing efforts to improve services and address issues.
"I get on the train at 10 a.m. in Antioch and go to San Bruno," said Vnkada, a frequent BART commuter.
"BART 2023 is focusing on the customer experience. We have double the officers walking trains and platforms. We've doubled vehicle cleaning," Powers explained.The customer experience on BART can be pretty bleak, including everything from witnessing crimes to watching people overdose. Earlier this month KPIX met people who were taking BART just to use drugs inside one of the stations, such as the Civic Center station.
To address the issues, BART is increasing officer presence and deploying transit ambassadors to deter disruption.