The consumer goods and services, and banking ombuds have noticed a substantial rise in customer complaints.
The Consumer Goods and Services Ombud has observed a substantial increase in complaints relating to online shopping, City PressComplaints relating to online shopping made up approximately 6% of total complaints received by the ombud in March 2020, but over the 2020/21 financial year, the figure rose to 27%.The figure increased to 2,198 in 2021, and the ombud’s office has already received 500 complaints of the sort in 2022.
Ramaru added that the majority of such complaints could be resolved by effective and timely communication from the suppliers of the goods.in South Africa, and this likely contributed to the increase in complaints experienced in 2021. “There are too many people who’re still the prey of phishing. They either click on links and then enter their confidential information, or they give their login details, CVV number [the security numbers on the back of a bank card] or one-time password to fraudsters over the phone,” City Press quoted Vabaza as saying.
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