Some Bank of Ireland customers were able to withdraw money they did not have Tuesday and early Wednesday, thanks to an hours-long technical glitch that also halted many of the bank’s online services.
The Bank of Ireland, however, warns that all withdrawals will still appear as a debit on customer accounts.
Beyond the withdrawals, the technical issue also impacted many online and mobile app services. On social media, a number of frustrated customers reported not being able to access their accounts or see payments.
“We sincerely apologise for the disruption this outage caused – we know we fell far below the standards our customers expect from us,” the bank said. “Financial service providers have to do whatever is required to ensure continuity of service for their customers,” McGrath said in a statement. “Disruption to banking services can have a significant effect on people’s personal lives and on the running of businesses. Customers rightly have an expectation of a high quality of service and to be able to have uninterrupted access to services.”
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