Using Starlink’s roaming service as a permanent Internet connection in South Africa has become an increasingly difficult exercise.
According to recent feedback on local Starlink community groups, the kits must be used in their country of registration for at least several hours every two months to be reset for use in a roaming area.
However, Starlink’s terms and conditions for roaming have always stated that this subscription is not intended for use in permanent residential setups or in areas where it has not received official regulatory approval. However, SpaceX only started acting against those who had infringed on this rule — including South Africans — more than a year after launching roaming in early 2023.
Since then, subscribers who wanted to continue using their roaming service in South Africa would need to access Starlink in their country of registration every two months. One unofficial importer of Starlink kits—IcasaSePush—even offered a dedicated service to collect and transport customers’ kits to the country of registration, reactivate them, and return them.Besides making it impossible for new roaming customers to take up its packages, Starlink no longer permitted customers to move the home country of their kits.
One user who contacted Starlink support shared a conversation with an agent who said he would have to be in his country of registration for several months. Only then would his kit be reset, and he could again access the roaming service when travelling abroad.“We have no ETA for when the roaming service will become available again,” the agent said.
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