The fallout from the December travel chaos continues, as the backlog of complaints made to the Canadian Transportation Agency keeps growing. As of Jan. 31, there have been 6,395 new complaints made to the agency since Dec. 21.
is supposed to be a last resort, when Canadian air passengers are denied compensation and unable to resolve their dispute while dealing directly with the airline. But instead of a prompt resolution, passengers are being told to take a number.
"We have received more complaints than we have been able to process in a given period of time," Tom Oommen, chief compliance and enforcement officer of the CTA, told CTV National News. "If the system works even remotely the way it's supposed to, I think we will get compensated. But if that's going to be two years from now, that money is not going to help us anytime soon," he told CTV National News. "And it's certainly not going to ease any of the pain and suffering and having to battle for something that you're entitled to."
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