A personal trainer agreed to provide a client with 12 weeks of in-person personal training with two sessions a week for $1,320, services the client said she did not get.
B.C.’s Civil Resolution Tribunal says a Metro Vancouver personal trainer can’t keep $990 from a fitness agreement with a client just for handling phone calls and text messages.
Moazami said in December 2021 Wallace agreed to provide her with 12 weeks of in-person personal training, with two sessions a week, for $1,320. Moazami submitted that a key term of their agreement was that the training would be provided in person.Shukla said no additional charges were agreed to for time that might be spent by Wallace providing Moazami with a diet plan or other support via phone, email, or text message.
Shukla said it was undisputed that Moazami made two payments of $660 to Ms. Wallace. Also undisputed was the fact they had to delay in-person training sessions due to COVID-19-related mandated gym closures in place between Dec. 21, 2021 and Jan. 20, 2022.In February 2022, Wallace informed Moazami that she tried to do in-person training with her because that is what she wanted, but “it was not in the cards” for Wallace at the time, Shukla said.
“Ms. Wallace responded that they could continue with online training or they could part ways,” Shukla said.
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