Employee turnover is high, mid\u002Dlife upgrades for ships are being deferred, and maintenance costs for its aging fleet and infrastructure have jumped.
It cautions that vehicle traffic could decline with future fare-rate increases. However, the province announced last month it was providing $500 million to B.C. Ferries to keep fare increases below three per cent per year.
New vessels account for about $2.2 billion of the capital budget. The cost of several more new Island-class vessels has increased, although the report did not say by how much. Terminal and vessel maintenance costs have climbed because of supply-chain pressures, inflation, unplanned work due to deferred capital programs, and required repairs at terminals, the outlook says.
At the urging of the union representing B.C. Ferries workers, wages talks are set to reopen in November, five month before schedule. The outlook contained a section that looked at how to attract and retain workers, including information obtained through exit interviews.An unnecessary amount of paperwork is required when technology could be used, they said, and operations management was not sufficiently trained to manage staff. Workers pointed to an unsustainable workload, such as years of working 12-to-15-hour days and most weekends and the belief that a work-life balance was not possible.
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