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You will exercise your excellent customer service skills along with the ability to apply technical knowledge to independently work on routine and complex tasks. This will include supporting processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalogue, Knowledge, and Service Portal as well as custom scoped applications that deliver enterprise-wide business processes to our customers.
Provides timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel.Supports and maintains effective relationships with users.Bachelor’s degree in Business Administration, Computer Science or a related field required.Performs incremental testing actions on code, processes, and deployments to identify ways to streamline execution and minimize errors encountered.Supports production outages, upgrades.
Provides timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel.Supports and maintains effective relationships with users.Bachelor’s degree in Business Administration, Computer Science or a related field required.Performs incremental testing actions on code, processes, and deployments to identify ways to streamline execution and minimize errors encountered.Supports production outages, upgrades.
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