Australia’s consumer watchdog has called for Qantas Airways to be punished with a record fine for allegedly selling tickets on thousands of flights that had already been canceled.
CANBERRA, Australia — Australia’s consumer watchdog on Friday called for Qantas Airways to be punished with a record fine for allegedly selling tickets on thousands of flights that had already been canceled.
“We consider these penalties to have been too low. We think the penalties should be in hundreds of million, not tens of million,” she added.The commission filed a lawsuit against Qantas in the Federal Court Thursday alleging Australia’s flagship airline engaged in false, misleading or deceptive conduct by advertising tickets for more than 8,000 flights from May through July last year that had already been canceled but not removed from sale.
In one case, Qantas sold 21 tickets for a July 29, 2022, service from Sydney to San Francisco up to 40 days after that flight was canceled, the commission said.“We have a longstanding approach to managing cancellations for flights, with a focus on providing customers with rebooking options or refunds. It’s a process that is consistent with common practice at many other airlines,” a Qantas statement said.
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