The carrier’s tracking only turns on if you call 911
AT&T says it’s the first carrier to deploy location-based routing for 911 calls across the country, a feature that allows the company to transmit wireless emergency calls to the correct call center based on a device’s GPS location. As announced in, AT&T says the feature should enable the carrier to accurately locate and route 911 calls within 50 meters of where the call was placed.
AT&T previously routed calls based on the location of the cell tower that picked up the call signal, an area that could cover up to a 10-mile radius. This means a call center miles away — or even a whole town over — could receive your call, potentially delaying the time it takes for emergency services to reach your precise location. In theory, location-based routing is supposed to help solve this problem by connecting callers with the appropriate call centers for the fastest response times.
, AT&T said it won’t use the feature to track the locations of mobile devices and that it’s only turned on when you place a call to 911. An AT&T spokesperson further clarified to the outlet that only the dispatchers at the call center will receive your location information. In 2019, a report from
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