Metro got an earful from callers to a town hall: buses and train aren’t clean and they present unsafe conditions.
The vast majority of riders who called in to an LA Metro telephone town hall meeting Tuesday night, Jan. 17, spoke about violence, sexual activity, feeling unsafe and poor service on the agency’s system of trains and buses running throughout Los Angeles County.was mostly about issues of crime, safety and cleanliness. A computerized system dialed 100,000 phones. Of those called 10,389 people participated, said Metro spokesman Patrick Chandler, in an email.
A passenger with a bicycle enters through the turnstile to board the Metro B Line at the North Hollywood Metro Station on Monday, Nov. 14, 2022. In the hour-long meeting, callers using only first names ticked off specific problems they’ve witnessed. Their remarks were followed by responses from Metro staff members, The following is a sampling of that back and forth:
• Merlinda from West L.A. said Metro should remove homeless individuals from trains, buses and subway stations. Merlinda said, “I’ve seen fights and lots of dirty-ness on the Expo and Blue .” Osborn said the agency will deploy more resources during certain hours starting next month. To reach Metro Security, call: 1-888-950-7233.
The agency last year increased spending by 9.7% to clean buses, trains and stations. Callers were asked to use their phones to note if they had seen cleaner Metro facilities. The survey found 54% saw no improvements while 22% said the buses were cleaner; 16% said the trains were cleaner; and 7% said the stations were cleaner.
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