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System support within the I&T Frontline Team, performing various entry level duties such as monitoring of the POS estate and resolving technical queries regarding the different applications relating to the POS system. This includes management and resolution of assigned call types known as incidents, problems, known errors, service requests and project items within agreed SLAs to keep productivity and availability of the POS estate at optimum.
Upskill yourself and team members about the systems and applications pertaining to your area and beyondEnsure that vendors are attending to incidents timeously and follow up often in order to resolve them efficientlyComputer literate: MS OfficeUnderstanding of IT Infrastructure, POS systems and general store processes is advantageous
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