Asos has made a major change to its delivery costs and customers aren’t happy. The online retail giant has emailed customers letting them know that they’d need to spend a minimum of £15…
"Went from collecting return items from our home and giving us 30% discounts on all items before Christmas and vouchers whenever we spent to making us spends a minimum of £15 for next day delivery that we already pay 9.99 for."Currently, premier customers have to spend a minimum of £10 to get free next day delivery, so the increase will be £5premier delivery shoppers will need to spend the minimum requirement to get it.
Standard delivery, which Asos said is roughly three working days, for premier customers will still be free, no matter how much they spend.To do this, head to your Asos account, click "my account", "manage subscription" then "cancel plan". An Asos spokesperson said: “Last week we informed our UK ASOS premier customers that a minimum order value of £15 will apply for free next-day delivery from February 28, with orders under that amount instead benefiting from free standard delivery.
"Costing just £11.95 for an entire year, ASOS premier represents excellent value for money and this change will impact a small proportion of orders.”recently voted the worst delivery providerThe courier received more than 39,000 votes, with 62% rating it as ‘poor’, up from 48% in 2022. This was significantly worse than the other firms at the bottom of MSE’s poll – 39% rated Yodel and 22% rated UK Mail as ‘poor’.A note on its website stated at the time: "Please note a returns charge of £1.99 per parcel will be deducted from your refund amount.
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