The automated messages were the result of a database error that mistakenly characterized some fully vaccinated travellers as unvaccinated.
Erroneous orders from the federal government’s ArriveCan app urging more than 10,000 Canadians to quarantine last year under threat of heavy fines was a violation of the Privacy Act, Privacy Commissioner Philippe Dufresne says.
Mr. Dufresne said the Canada Border Services Agency failed to ensure that a decision of that magnitude was always overseen by a human public servant. The report also said the agency took too long to fix the problem. The government has responded to criticism of the app by pointing to the fact it required dozens of updates in order to keep pace with constantly changing health policies during the pandemic.
The report says the issues raised in the investigation “constitute a failure by CBSA to take all reasonable steps to ensure the accuracy of the information that it used in an administrative decision, and thereby contravene” the Privacy Act.According to the report, the agency responded by refusing to implement a recommendation to correct the erroneous information in its database.
Prof. Malone said Tuesday that the report vindicates his complaint that the government did not appropriately safeguard Canadians’ personal information as it relates to the ArriveCan app. “The Privacy Commissioner moved far too slowly in conducting this investigation, especially given the immediate impact of the glitch on Canadians. The Privacy Commissioner has a culture of complacency of making fanfare announcements about investigations that take way too long to conduct. We need less words and more action. … ArriveCan shows why Canada’s proposed privacy and AI laws must apply to government.
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