Armed forces' complaint system weakened by lack of trust, report says
More than four years ago "Jane", a former member of the UK armed forces, submitted a complaint through formal channels about a rape she said she was subjected to while serving.
The BBC is not using Jane's real name. She told BBC Radio 4's Today programme: "You have no idea who that service complaint is sent to, but it could initially be somebody that sees things within your immediate chain of command." Ms Hughes, who was appointed to the role in January 2021, told the BBC it was important to take into account "people's situations and emotions" when tackling complaints.
"Those are the ones where there's a lot of emotion involved, and they can really hang over individuals," she said.A total of 12% of service personnel said they experienced bullying, harassment or discrimination, although just 7% of those raised a written complaint, down from 11% in 2021. "It's really difficult to understand the scale and breadth of the problem until people have more confidence in coming forward," Ms Hughes said.Other issues highlighted in the report included the effect of changes to the appeals system, as well as the system not dealing with complaints at the lowest level.
The report found that 935 complaints were "ruled admissible", of which 43% were upheld either partially or fully in favour of the complainant.
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