A reputable Investment Firm is seeking a highly skilled Application Support Analyst for a 12-month fixed-term contract. The successful candidate will provide first and second-line support, ensuring operational stability and efficiency for business users, IT domains, and developers. They will analyze, implement fixes and enhancements, manage releases, and drive automation of IT processes.
A reputable Investment Firm seeks a highly skilled Application Support Analyst to fill a 12-Month Fixed-Term Contract. You will provide optimal & seamless 1st and 2nd Line Support, ensuring operational stability and increasing efficiency to Business Users, IT Domains and Developers. You will be expected to analyse/implement fixes and enhancements, Release Management of scripts and code ensuring changes are tested and approved while driving the automation of IT processes.
Candidates must hold a Degree/Tech course in IT/Commerce, Sciences or Engineering with 3+ years’ work experience in a similar role. You must also have experience with DR Checks, Batch Management, Auditing Reports, Scripting (SQL, C#, JavaScript, Bash or PowerShell) and have solid Infrastructure/Server Management knowledge. Incident and Problem Management: Troubleshoot/Investigate and fix issues raised by the business and the rest of IT. These events could be related to Production or Development Environments and encompass in-house, and vendor developed applications (applications include the following technologies C#, JavaScript, MSSQL, Crystal, SSRS).Drive automation of IT processes.Support domains with the technical setup and configuration of new system implementations. Implement access requests while ensuring due process is followed especially with regards to auditing requirements.Application and Database Performance Monitoring, Investigation and Tuning.Business Continuity Planning and Testing.Work closely with the rest of IT to continuously drive stability, architecture, process and performance improvements. Experience/Skills –Comprehensive working knowledge of Microsoft Windows, Active Directory and MS Office.Understanding of Networking and IT Security.Be prepared to work shifts on a rotational basis.Working knowledge of Azure and AWS.A working knowledge of scripting languages.Strong logical thinking and deductive reasoning.Passion for IT and technology in genera
APPLICATION SUPPORT ANALYST IT SUPPORT AUTOMATION RELEASE MANAGEMENT INFRASTRUCTURE MANAGEMENT
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