Families can create a profile on the app for their loved ones, which includes information about their disability.
When you make that call to 911 there are only minutes, sometimes seconds, for a decision to be made. So when a 911 operator has extra information, call takers say it can change the outcome of a stressful situation.
"In this situation it's really easy to just be able to, hey I'll make that phone call for you instead of getting the officers there and making sure there's no crimes being committed and then having the officers making that phone call, it cuts that middle step out," the operator tells us. "The app allows us to get videos of mom saying ya know Johnny this is okay this officer is here to help you he's going to bring you back to me, I mean that's invaluable," Swoboda said.
Beyond the titles of mother and special education teacher, Jeni Arndt is also the Mayor of Fort Collins. "And you want to calm a situation down so you take that person out which makes sense to me but it is also very confusing for Henry to be in the back of the police car with handcuffs on when he knew he hadn't broken a law," Arndt said.
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