Anytime Fitness said it will take all necessary measures to ensure incidents like these do not occur again.
SINGAPORE: The management of 24-hour gym chain Anytime Fitness has apologised to one of its members who was charged a S$60 tailgating fee at its Bugis outlet, saying it was a “lapse in protocol” and that “proper reparations” will be made.
The gym said it would charge him a S$60 tailgating fee if he could not verify that the woman was an Anytime member. It added that if he did not pay within seven days, he would be banned from all outlets. Anytime Fitness then told him it was his sole responsibility to ensure the other member used her key fob to enter, and that members are briefed on this when they sign up as part of the gym’s terms and conditions.
“However, it is clear after review that the interpretation of the incident was erroneous, and the subsequent action taken by the staff of AF Bugis was a mistake. Members in good standing should not be penalised for a lapse in our security systems,” it said. When CNA contacted Anytime Fitness’ Bugis outlet, a staff member said no further comments would be issued beyond the statement on Instagram.In a separate video on TikTok, he shared screenshots of the gym’s terms and conditions. One of the terms stated that members must not allow anyone else to use their key fob, and must raise an alert immediately if it is lost or stolen.
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