One customer shared how their phone contract had been cancelled against their will by a third-party provider.
Anyone who has taken out a phone contract with O2 has been warned not to answer the phone to potential third-party callers at the risk of being scammed.
Birmingham Live reports that on the forum, the customer said: "I was assured, on several occasions, that my contract would stay with O2. Having renewed, I then discovered it was actually with another firm called Plan.com. I have told the company that I have no desire to leave O2, but Plan has migrated our three phone numbers over. Despite many phone calls and emails, it is refusing to help.
"For the rest of us, the moral of the tale is clear: don’t take unsolicited calls from people offering to upgrade your mobile contract."
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