ANN CROTTY: Air turbulence on the ground

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ANN CROTTY: Air turbulence on the ground
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If you’re planning a trip to Europe or through it to the US within the next few months, postpone it, for perhaps a few months, perhaps a few years. Particularly if it involves KLM.

Well, at least now we know. If you want to cut costs but don’t want to destroy your business, leave the front-line staff alone, aim for management — middle and above.

On a related matter, if you’re planning a trip to Europe or through it to the US within the next few months, postpone it, for perhaps a few months, perhaps a few years. Particularly if it involves KLM...A subscription helps you enjoy the best of our business content every day along with benefits such as articles from our international business news partners; ProfileData financial data; and digital access to the Sunday Times and Sunday Times Daily.

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ANN CROTTY: Air turbulence on the groundTaking a KLM flight into the chaos at Schiphol: a horror story of travelling to Europe.
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