Amazon’s managing director for Sub-Saharan Africa, Robert Koen, says the company’s focus will be on the customer, not the competitor.
Amazon’s managing director for Sub-Saharan Africa, Robert Koen , says the key to the e-commerce giant’s success in South Africa will be its focus on customers rather than the competition., Koen added that its well-established last-mile partners, network of 3,000 pickup points, and delivery promises will prove important for South African customers.
Koen said that, like with Amazon’s other marketplaces, customers will see the expected delivery date before they add the product to their cart. Regarding customer support, Koen said Amazon’s network of local support agents operates from 06:00 until midnight each day, speaks various local languages, and understands the nuances of South Africa.
To this end, he listed several popular brands the South African marketplace will carry, including Apple, Samsung, L’Oreal, and Lego.
Amazon.Co.Za Headline Robert Koen Enterprise
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