Reports of neglect, mismanagement and residents receiving substandard food portions were made against SAVF Huis Ermelo.
Reports of neglect, mismanagement and residents receiving substandard food portions have been made against an old age home in Ermelo that offers housing for the aged and frail. These allegations were made during a Facebook Live video by community activist Juliet Basson.
“The allegations were investigated by a panel of investigators and found to be untrue and without any merit,” responded law firm Van Rensburg, Koen & Baloyi on behalf of SAVF CEO Adriaan Raubenheimer. “As a registered, reputable, well-established organisation, all actions are guided by SAVF policies and procedures that are strictly adhered to.”
When his mother asked staff to assist her to go to the bathroom, their reported response was that she was wearing a nappy. The family was incredibly upset to learn that staff would threaten his mother with moving her to the Alzheimer’s unit 'because she was difficult'. SAVF Huis Ermelo manager Waldi Sieberhagen also stated during Highvelder’s visit that the food is pre-plated, weighed and portioned to ensure they are all the same.“Facebook reflects the meals are available at R50 per plate. Same portions as for residents.”
“We met with the residents and informed them that their boarding fees would be affected by the high municipal accounts, and they were in agreement that we should take the necessary steps.” In response, Sieberhagen said they receive donations of food that will spoil at times, so they do sometimes donate it to Mooi Hawens as well as some of the churches.
They further said that after the incident, the residents lost interest in the idea, and the equipment in the activity room is 'not really being used'. The gym was in the activity room .Another allegation was that a sunroom, previously used for residents, now forms part of the manager’s living quarters.In response to her Facebook Live video, Basson has been barred from the premises.
The publication asked who had conducted this investigation and who the people on the investigation panel were.
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