The reasons for this year’s increase vary based on the airline. Among the factors: fuller planes, reduced flying schedules and more carriers needing to switch aircraft.
The voucher required Ms. Cecala, who lives in Fort Myers, Fla., to book a flight within 90 days, which she says she wasn’t able to do. She received an extension on the voucher after speaking with the Journal this month.
Southwest finished second-to-last in the WSJ rankings for its rate of involuntary denied boarding. A spokesman says this happens when the airline needs to change aircraft. The most recent rate of Southwest passengers who were bumped more than doubled from the period beginning in October 2018, according to DOT data.Effects of Covid-19 and weather disruptions like Hurricane Ian, which tore through the Southeast in September, created irregular operations, a spokesman said in an email.
Some airlines don’t bump any passengers, including Allegiant Air. It didn’t have a single case of involuntary denied boarding from October 2021 to September 2022, DOT data shows. The airline’s flights are nonstop and there are no connections, so passengers can’t get bumped due to missed connections, a spokesman said in an email.
If no one volunteers, airlines typically look first at those who paid the least or who checked in last, he says. has for years paid more passengers to voluntarily change their plans than other carriers. It paid nearly 96,000 people to voluntarily change their plans from October 2021 to September 2022, for a rate of about six passengers per 10,000. That rate is 62% higher than the average rate of all the airlines WSJ evaluated.
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