An American Airlines passenger said the carrier had destroyed his wheelchair and severely damaged his replacement chair less than three weeks later. | BISouthAfrica
The total value of John Morris's wheelchairs is about $75,000 . For more stories, go toAn American Airlines passenger said the carrier had destroyed his wheelchair and severely damaged his replacement chair less than three weeks later.
As a result, Morris bought a new one costing about $35,000 and had to fly to southern Florida to purchase it. In a statement to Insider, American Airlines said:"We extend our sincerest apologies to Mr. Morris for the damage caused to his wheelchair while travelling with us, and our team is working to ensure a better experience for his future travels. A member of our team has reached out to address his concerns and apologise."Morris said that it was"heartbreaking" when a wheelchair was damaged.
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