Airbnb is letting guests around the world cancel their reservations for a full refund and no cancellation fees
Airbnb is updating its cancellation policy to allow guests to cancel reservations anywhere in the world for a full refund in light of the coronavirus pandemic, the company announced Saturday.
Under the new policy, guests can claim a full refund without penalty — a policy implemented to avoid putting pressure on guests, Airbnb CEO Brian Chesky said. Until recently, the company resisted issuing refunds to its guests, largely leaving the decision up to its hosts. The company's refunds were only guaranteed to a select list of countries on a list.
In his tweet, Chesky commended the Airbnb hosts have already independently been giving guests refunds, and added that the company would be thinking of ways to support Airbnb hosts whose incomes may take a hit amid the flurry of reservation cancellations.
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