Consumers filed more than 5,800 complaints about airlines in June, according to numbers released by the Department of Transportation Friday. That’s an increase of nearly 270 percent compared to June 2019 and 40 percent compared with last year.
The Transportation Department said in a news release that its office of aviation consumer protection “routinely contacts airlines with widespread cancellations or delays to make clear their obligation to promptly refund passengers who choose not to accept the alternative offered for a canceled or significantly changed flight.”Refunds were also high on the list of traveler concerns, with those issues making up more than 24 percent of complaints.
Carriers mishandled more than 300,000 bags in June out of 43 million checked. That made the mishandled baggage rate .71 percent, higher than May but on par with June 2019. The number of lost or damaged wheelchairs and scooters continued to increase, with airlines mishandling 1,145 out of more than 68,000 — a rate of 1.68 percent — in June. That’s higher than the rate of 1.54 percent in 2019. Travelers with disabilitiesThe Washington Post that they experienced more issues with wheelchair damage and long waits for assistance this summer amid labor shortages.
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