The airline has also experienced a reduction in flight delays of more than one hour, with 1,160 fewer flights per week facing longer delays From alicjawithaj
Air Canada travellers wait at the check-in area as baggage handlers at Pierre Elliott Trudeau airport walked off the job, causing cancellations and delay, in Montreal March 23, 2012. REUTERS/Olivier Jean
Air Canada says that from the week of June 27 to the week of August 8, it saw the strongest improvement in baggage handling. While the company did not disclose its baggage mishandling rate, it says that the rate during the week of June 27 was 2.5 times the rate in 2019, before the pandemic hit. As of Aug. 8, Air Canada says the rate has returned to pre-pandemic levels, with a baggage handling success rate of 98 per cent.
"We know how much our customers value travel and their reliance on us to transport them safely, comfortably and without disruption. This is always our goal and we share with them their disappointment that, coming out of the pandemic, the global industry faltered due to the unprecedented challenges of restarting after a two-year, virtual shutdown," Air Canada chief executive Michael Rousseau said in a statement on Wednesday.
RBC Capital Markets analyst Walter Spracklin says the improvements are a key positive for the airline, and reinforce that"the worst is behind them in terms of travel disruptions."
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