Easing the burden on providers of responding to each question in a patient portal is a target ripe for solutions.
Among the potential uses envisioned for artificial intelligence in healthcare is decreasing provider burden by using the technology to help respond to patients' questions submitted through portals.
The study primarily tested whether providers would use the AI-generated drafts. Secondary outcomes included whether using such a system saved time or improved the clinician experience. Researchers found that the overall average utilization rate per clinician was 20% but there were significant between-group differences. For example, in gastroenterology and hepatology, nurses used the AI tool the most at 29% and physicians/APPs had a 24% usage rate, whereas clinical pharmacists had the highest use rate for primary care at 44% compared with physician use at 15%.AI did not appear to save time but did improve task load scores and work exhaustion scores.
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