Early adopters may not derive value because they act in haste and not according to a strategy, said panellists at the ITWeb BI Summit 2024.
The business value attached to AI and ML is heavily dependent on where organisations are on their digital transformation journey, and what the organisation is looking to achieve by using this emerging technology.
Verushca Hunter, executive digital technologies and innovation at Absa, said: “We all look for short-term benefits, but it is actually a long-term play. I would say it’s important to have a clear strategy for at least the next 18 months; these are our focus areas, this is how we are going to do it – if you don’t do that, you will struggle.”
There is diagnostic value in AI, they said. The technology is used to review past events and their root causes.