Experts say artificial intelligence is unlikely to replace human-to-human interaction
The importance of “a human touch” to the human resources profession might mean artificial intelligence is less likely to disrupt the industry.
“But in my experience, HR is about interacting with people, and you must have humans interacting with you. The human-to-human interaction where I spend most of my time would be a hard one to replace.” “Sometimes we have biases that we are not even aware of, but machines may not have a bias,” said Ariganello.
Although leaders in B.C.’s HR industry say it is open to the opportunities AI might bring, Ariganello agrees that the human element of the profession cannot easily be replaced by machines.
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