The report from Paul Dubé says the board is ‘failing’ to provide swift justice, blaming inadequate staffing and outdated technology for the sometimes years-long waits for a hearing.
Besieged by massive backlogs, inadequate staffing and glitch-prone technology, Ontario’s Landlord and Tenant Board has been “failing in its role of providing swift justice,” says the province’s ombudsman.
In one complaint, a tenant who claimed they were being harassed by their landlord, while living in a home with black mould and leaky windows, spent more than a year awaiting a hearing. “With no solution in sight, she was forced to leave her home of eight years,” Dubé wrote. “The phrase ‘perfect storm’ is often overused, but it is undoubtedly apt in the case of the now-endemic delays at the Board. A combination of an election, change of government, antiquated technology, a host of inefficient practices, and a global pandemic contributed to a situation in which the Board has been overwhelmed by a multi-year backlog of tens of thousands of applications,” Dubé wrote in the report.
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