Advice: We don’t want her fired. But how can we make our receptionist more friendly? Ask Lisi
QI work in an environment where we’re all independent, but work under the same roof. We have a boss who’s also the office manager. And we have a front of house/receptionist person.
She’s a nice person and a good worker. None of us want her fired. We just want her to be softer, kinder, more congenial, and more personable both in person and on the phone.I really appreciate that you all want to help her as opposed to finding someone else. Then do some role play. Show her how you’d like her to respond on the phone and to clients when they walk in. Practice a few times. Then watch her and make constructive suggestions. Hopefully she just needs this guidance and push.“The girlfriend’s best friend comes to the apartment. She is loud, obnoxious and brings her yappy miniature Pomeranian that jumps on everything, chews everything and pees on their house plant.
My suggestion was not fully truthful, you are correct, but it was soft, non-negotiable and not personal.“I always recommend that people take the ‘high road.’ Never stoop to their level. Your conscience will be clear.
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