DataEQ's The South African Banking Sentiment Index has revealed a clear picture of consumer sentiment towards the country's major banks.
The index tracked over 3,382,821 social media posts about African Bank , Absa , Capitec Bank , Discovery Bank , FNB , Nedbank , Standard Bank and TymeBank from September 1, 2023 to August, 31 2024.
In terms of operational performance, praise for Discovery Bank ranged from inquiries and expressions of interest in bank accounts and credit cards to thanking staff for good service. Customers also mentioned the Vitality rewards benefits and commended the bank’s security. "The bank leveraged promotional campaign content tied to #LoveFNB to drive positive engagement around their products and features. This included encouraging customers to share their experiences with offerings like eBucks, virtual cards, eWallet, FNB Fusion, and Easy Pay accounts," DataEQ said.
Banks Discovery Bank Fnb South African Banking Sentiment Index Dataeq South Africa Capitec Bank African Bank Standard Bank Tymebank Nedbank Reputational Net Sentiment Absachatwallet Chatwallet Vitality Lovefnb Fnb Fusion Ewallet Ebucks Easy Pay Iol Business
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