WestJet called off 100 trips on Friday and Saturday as well as at least 31 more on Sunday, according to tracking service
One week after it ended, WestJet continues to feel the effects of a mechanics strike that nearly shut down the airline’s network for 29 hours.
The task of fully resuming flights by a nearly grounded fleet of 180 planes across more than 175 destinations is complex, costly and time-consuming. In an email, WestJet said it is working to revamp operations promptly. Many also cited rebooking problems. If an airline can’t make new reservations within 48 hours, Canada’s passenger rights charter requires it to book travellers on “the next available flight” from any carrier, including competitors, if they turn down the refund – a choice customers say WestJet failed to give them.
No one was on hand at WestJet’s ticket counters and service agents could not be reached by phone, he said. The two times he did get through to the queue, he stayed on hold for more than four hours before deciding to hang up.Eventually rebooking with Delta Air Lines on a flight more than two days later, Spencer said he now has roughly $2,700 in extra hotel, meal and transport costs.
WestJet has said it offered guests a refund if they weren’t able to be rebooked within two days of the scheduled departure time.
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