Fans of the TV series 'Shadowhunters' were left frustrated as a long-awaited star-studded convention was suddenly shut down.
Fans were blindsided via Twitter on the first day of their Shadow-Con that "Heroes of the Shadow World' had been canceled.
Probst contacted 7 On Your Side when the so-called "Shadow Fam" couldn't get any answers, and most bought pricey passes back in 2019, with the convention delayed since then due to COVID."I believe it was around $4,000 for me," said Leah Celeste, a fan from Florida. The Shadow Fam members were fearful they were being ghosted and conned, until we reached out to Jalmics, which assured us all purchases for the event will be eligible for a refund.
In a statement, Jalmics stated it was "truly sorry" and called the cancellation a worst case scenario that should never happen, assuring attendees who are owed money that they will get full refunds.It came as a relief, as some attendees checking out Monday had their rooms paid, while others had to pay thousands out of pocket.
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