With payroll budget cuts and a dip in sales, both brought on by the pandemic, retail store operations took a hit. Yoobic, a task management solution for frontline workers, outlined five solutions for streamlining store operations and elevating store performance.
But in today’s retail landscape, retailers can’t wait days or weeks to find out whether or not stores are up to par and have implemented all the initiatives that will enhance the customer experience. This is where digitization comes into play. If store tasks and processes are digitized, data can be collected, and reports can identify the things stores need to improve on and how corporate offices can support stores better – a win-win scenario.
Simplifying and digitizing repetitive processes can alleviate some of the time restraints store employees are facing, and in turn, can also elevate the customer experience. Stores should get rid of paper-based processes, merge tools like email, phone, and intranet so employees only have one place to check for all communication, and digitize complex processes – as task handovers and waiting for approvals is where bottlenecks happen. These efficiencies can increase overall productivity.
37% of retail employees are trained only once per year or less. Due to the inconvenience of lengthy training programs, they aren’t the most effective. If you talk to almost any retail store employee, they will tell you about a time they were directed straight to the sales floor with minimal training – with training put off until time allowed.
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