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Kathy Gibson reports – Business leaders are still prioritising artificial intelligence and aligning their strategies around the value that AI can unlock.report, which draws on a survey of 1 800 C-level executives from 21 markets, including Africa.
Sylvain Duranton, global CEO of the firm’s tech unit BCG X, points out that global executives are consistent in their AI investments, which grew 30% between 2023 and 2024 and are projected to grow another 60% to 2027. They can also reshape critical functions, to realise 30% to 50% enhancement in efficiency and effectiveness.“Our conviction is that reshaping is where a lot of the value has been unlocked,” Duranton explains. “In every company, there are critical functions that can be reshaped to bring massive impact.”
Executives understand that people and processes make up at least 70% of the focus for any transformation. But companies are still struggling with the people aspect of AI. Cybersecurity is critical with AI, with 76% of executives recognising that their AI cybersecurity measures need further improvements.Vlad Lukic, global leader of BCG’s Tech and Digital Advantage practice, explains that the simple definition of an agent is an AI that has learned to use tools. They have memory, reasoning and can access systems. They can observe, plan and act.
Agents are going to by hyped, Lukic warns, so companies must clarify capabilities and set realistic goals.
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